PRIVACY POLICY

Uniform Warehouse respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, create an account, place an order or otherwise interact with Uniform Warehouse.

SECTION 1 – INFORMATION WE COLLECT

When you purchase products from us, request information, contact us or use our website, we may collect personal information that you voluntarily provide to us, including:

Your name and surname;
Company or organisation name, where applicable;
Email address;
Telephone or mobile number;
Billing and delivery address;
Order and transaction information;
Information relating to products you have purchased or enquired about; and
Any other information you provide when communicating with us.

When you visit our website, certain technical information may also be collected automatically, such as your Internet Protocol (IP) address, browser type, device information and information about how you use the website.

SECTION 2 – HOW WE USE YOUR INFORMATION

We may use your personal information for purposes including:

Processing and fulfilling your orders;
Arranging delivery or collection of products;
Processing and confirming payments;
Communicating with you regarding your order or enquiry;
Providing customer service and after-sales support;
Maintaining customer and transaction records;
Preventing fraud and protecting the security of our website and business;
Meeting our legal, tax, accounting and regulatory obligations; and
Improving our products, services and website.

We will only process personal information where there is a lawful basis for doing so and will not use your information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by law.

SECTION 3 – CONSENT AND DIRECT MARKETING

When you provide personal information in order to place an order, make a payment, request a quotation, arrange delivery or communicate with us, we will process that information as necessary to provide the requested service, perform our contractual obligations and operate our business lawfully.

Where consent is specifically required, we will ask for it appropriately.

Uniform Warehouse does not currently operate a general email newsletter programme. If we introduce electronic direct marketing in future, we will process personal information for that purpose in accordance with POPIA and applicable direct-marketing requirements.

Where permitted by law, existing customers may receive information relating to similar Uniform Warehouse products or services. Customers will be given an appropriate opportunity to object to or unsubscribe from such communications.

You may withdraw a consent that you have previously provided, or object to certain processing of your personal information, by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Withdrawal of consent will not affect processing that was lawful before the consent was withdrawn or processing that is required or permitted on another lawful basis.

SECTION 4 – ONLINE STORE AND VIRTUEMART

Our website uses VirtueMart to provide online shopping functionality.

Information entered through our online store may be processed and stored as necessary to operate the website, maintain customer accounts, process orders, manage products and provide our services.

Access to personal information is limited to authorised persons and service providers who require access in order to perform their duties or provide services to us.

SECTION 5 – PAYMENTS

Customers may make payment using the payment methods made available on our website, which currently include Electronic Funds Transfer (EFT) and PayFast.

Where you choose to pay by EFT, we may receive and retain information necessary to identify and reconcile your payment, such as your payment reference, amount paid and relevant transaction information.

Where you choose PayFast, payment information is processed through PayFast and is subject to PayFast's own terms, security measures and privacy practices.

Uniform Warehouse does not intentionally collect or store complete card details through the normal PayFast checkout process. Customers should review PayFast's privacy information for further information about how payment information is processed by PayFast.

SECTION 6 – THIRD-PARTY SERVICE PROVIDERS

We may use third-party service providers to assist us in operating our business and website, including payment processors, hosting providers, delivery or courier companies, information technology providers and other service providers.

These providers may process personal information only to the extent reasonably necessary to provide their services to us or where otherwise permitted or required by law.

Some service providers may process or store information outside South Africa. Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.

Our website may contain links to third-party websites. Uniform Warehouse is not responsible for the privacy practices or content of websites operated by third parties. We encourage you to review their privacy policies when visiting those websites.

SECTION 7 – DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary:

To complete or deliver an order;
To process a payment;
To service providers acting on our behalf;
To comply with a legal or regulatory obligation;
To respond to a lawful request from a court, regulator or government authority;
To protect our rights, property, customers or systems; or
In connection with a lawful sale, restructuring, merger or transfer of all or part of our business.

We do not sell customers' personal information.

SECTION 8 – SECURITY

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction.

These measures may include access controls, website and server security, secure communications, software updates, backups and restrictions on access to personal information.

Although reasonable precautions are taken, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Where we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will deal with the security compromise in accordance with applicable POPIA requirements.

SECTION 9 – COOKIES

Our website may use cookies and similar technologies that are necessary for the operation, functionality, security and performance of the website and online store.

Cookies may, for example, be used to:

Maintain your browsing or shopping session;
Remember items placed in your shopping cart;
Maintain website security;
Remember certain preferences; and
Help us understand how visitors use the website.

Some cookies may be provided by third-party services used on the website.

You can control or delete cookies using your browser settings. Disabling certain cookies may affect the functionality of the website or prevent some features, including shopping-cart functions, from working correctly.

SECTION 10 – RETENTION OF INFORMATION

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required or permitted by applicable law.

Certain order, financial and transaction records may need to be retained for legal, accounting, tax, fraud-prevention or regulatory purposes even after an order has been completed.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, where appropriate.

SECTION 11 – YOUR RIGHTS

Subject to applicable law, you may have the right to:

Ask whether we hold personal information about you;
Request access to personal information that we hold about you;
Request correction or updating of inaccurate personal information;
Request deletion of personal information where legally permitted;
Object to certain processing of your personal information;
Withdraw consent where processing is based on consent; and
Lodge a complaint regarding the processing of your personal information.

Requests concerning your personal information can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..

We may need to verify your identity before processing certain requests.

SECTION 12 – CHILDREN'S PERSONAL INFORMATION

Our website and products are not specifically directed at children for the purpose of collecting personal information.

We do not knowingly collect or process children's personal information without the consent of a competent person or another lawful basis where such consent or authorisation is required.

SECTION 13 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable laws.

The latest version will be published on this website. Where appropriate, significant changes may also be communicated through other reasonable means.

SECTION 14 – CONTACT INFORMATION

If you have any questions regarding this Privacy Policy, wish to exercise your rights in relation to your personal information, or wish to raise a privacy-related complaint, please contact:

Uniform Warehouse
47 Oppenheimer Road
Pinetown
3610
South Africa

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.